Your
name is optional.
"If you are responding to our postcard invitation, please be sure
to include your name here and a phone number in the comments box
below." |
| First,
Last Name: |
|
| What
kind of membership do you have? |
12 month membership
3 month, 1
month or 10 visit punchcard?
Trial member?
|
| How
long have you been a member? |
2 to 5 years
1 to 2 years
less than a
year
|
| How
often do you use the Orcas Spa and Athletics? |
Everyday
4-6
days per week
2-3 days per week
Once a week or less
|
| This
is your chance to honestly tell us how are we doing. |
| How
satisfied are you with your membership at Orcas Spa and Athletics? |
Extremely
satisfied
Very satisfied
Satisfied
Somewhat satisfied
Dissatisfied
|
| Quality
of Front Desk Staff |
|
| Quality
of Classes |
|
| Quality
of Class Instructors |
|
| Quality
of management |
|
| Quality
of equipment |
|
| Equipment
selection |
|
| Availability
of equipment |
|
| Size
of facility |
|
| Design/Appearance |
|
| Convenience/Location |
|
| Cleanliness
of locker rooms |
|
| Cleanliness
of workout area |
|
| Overall
cleanliness of club |
|
| Did
you take advantage of your free equipment orientations when you
joined? |
Yes
No
|
| Do
you plan on renewing your membership when it comes time? |
Yes
No
Undecided
|
| If
no, why? |
Can't find the time.
Lack of motivation.
Not using it as much
as I should.
Exercising at home.
Exercising somewhere else.
Moving.
Not comfortable at the club.
Didn't get the results
I wanted.
Other Reasons.
|
| How
important are these things to you? |
| Short
term child care |
|
| If
so, please indicate childs age |
|
| Locker
room amenities |
|
| Spa
services |
|
| More
Lockers |
|
| More
Stair Steppers? |
|
| More
Rowing Machines? |
|
| More
treadmills? |
|
| More
Free Weight Equipment? |
|
| Open
earlier on weekdays? |
|
| If
you could choose one machine to add to the Orcas Spa and Athletics,
what would it be? |
|
| Is
there anything else that the club should carry that you would
buy on a regular basis? |
|
| If
you were in charge of improving the Orcas Spa and Athletics and
making it more successful, what would your suggestions be? |
| More
staffing? |
Yes
No
|
| More
group fitness classes? |
Yes
No
|
| Increase
the number of personal training services? |
Yes
No
|
| Decrease
membership dues and reduce amenities and services? |
Yes
No
|
| What
other things would you suggest to make the club more successful? |
|
| What
kinds of things are we doing well? |
|
| What
kinds of things are we doing poorly? |
|
| Do
you have any inspiring words for others, that we may use for a
testimonial? |
|
|
Please print this page and mail it to;
Orcas Spa
& Athletics
P.O.Box 786
Eastsound, WA 98245
Or Fax To 360-376-6365
|
|
Stay fit, good health and happiness! |
|
| Thank
you for your time. |
|
|
|